Privacy Policy for playingcards.co.nz
Effective Date: June 1, 2025
Your privacy is important to playingcards.co.nz. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and make purchases from our website, playingcards.co.nz (the “Site”), and when you use our services to print custom playing cards.
By using our Site and services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
playingcards.co.nz is an online printing service based in New Zealand, specialising in custom playing cards.
2. Information We Collect
We collect various types of information to provide and improve our services to you.
A. Personal Identification Information (Provided by You)
When you place an order, create an account, or contact us, we may collect:
- Contact Information: Name, email address, postal address (for delivery), phone number.
- Account Information: Username and password (if you create an account).
- Order Details: Information related to the products you purchase.
- Communication Content: Any information you provide when contacting us via email, contact forms, or other means.
B. Payment Information
When you make a purchase, payment information (such as credit card details or bank account information) is processed securely by our third-party payment gateways (e.g., Stripe, PayPal, or other reputable providers). We do not store your full credit card details on our servers. We only receive confirmation that your payment has been successfully processed.
C. User-Submitted Content (Your Designs)
When you order custom playing cards, you will upload design files (e.g., images, graphics, text) to our Site. We collect and store these files for the purpose of:
- Fulfilling your printing order.
- Retaining a record of your order for potential re-prints or customer service inquiries (unless you request deletion).
D. Non-Personal Information (Automatically Collected)
When you visit our Site, we automatically collect certain information about your device and Browse activity:
- Device Information: IP address, browser type, operating system, device type, screen resolution.
- Usage Data: Pages viewed, time spent on pages, referral sources, search queries, clickstream data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information (see Section 5 below).
3. How We Use Your Information
We use the collected information for various purposes, including:
- To Process and Fulfil Orders: To manage your purchases, process payments, and deliver your custom playing cards.
- To Provide and Maintain Our Service: To operate, protect, and improve our Site and services.
- To Communicate with You: To send order confirmations, shipping updates, respond to your inquiries, and provide customer support.
- To Personalise Your Experience: To remember your preferences and provide a more tailored Browse experience.
- For Internal Analytics: To understand how users interact with our Site, monitor trends, and identify areas for improvement.
- For Security and Fraud Prevention: To detect, prevent, and address technical issues or fraudulent activities.
- For Legal Compliance: To comply with our legal obligations under New Zealand law and other applicable regulations.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your Personal Identification Information to outside parties for their marketing purposes. We may share your information with third parties only in the following circumstances:
- Service Providers: We engage trusted third-party companies and individuals to facilitate our services (e.g., payment processing, shipping, website hosting, analytics). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a valid legal process (e.g., a court order or subpoena), or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
- How We Use Cookies: We use cookies for essential website functions (e.g., shopping cart, remembering login status), to analyse website traffic, and to improve your Browse experience.
- Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information about how to manage cookies, you can visit your browser’s help section.
6. Data Security
We are committed to protecting your personal information. We implement a variety of security measures, including encryption, access controls, and secure server infrastructure, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights Under New Zealand Privacy Act 2020
As an individual in New Zealand, you have certain rights concerning your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request that any inaccurate personal information we hold about you be corrected.
- Right to Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations we may have to retain it.
- Right to Object/Restrict Processing: You have the right to object to or request the restriction of the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact details provided in Section 10. We will respond to your request in accordance with the Privacy Act 2020.
8. Retention of Your Information
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (e.g., retaining records for tax and accounting purposes), resolve disputes, and enforce our legal agreements and policies.
For user-submitted design files, we typically retain these for a reasonable period after your order is fulfilled to assist with re-orders or customer service. If you wish for your design files to be deleted immediately after your order is complete, please notify us.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us:
- By Email: order@playingcards.co.nz